Refund policy

All items, unless specified as Final Sale, may be returned within 30 days of the item fulfillment date. Items must be in original condition (unworn and unwashed) with all original tags and packaging intact, or the return may be refused. Final Sale items, hemmed items, or altered items may not be returned.

To start a return, you can contact us at customerservice@filson.com.

Return Options

We offer multiple return options to best suit your needs:

Exchange or Store Credit: Free of charge
Refund to Original Payment Method: An $8 return fee will be deducted from your refund
In-Store Returns: Free of charge at any Filson retail location

We encourage exchanges or store credit to ensure you get the right item as quickly as possible.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Returns for defective or incorrect items will not be subject to return fees.

Exceptions / Non-Returnable Items

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to initiate an exchange through our returns process. Exchanges are free and prioritized to get the correct item to you as quickly as possible.

Refunds

Refunds will be issued to the original method of payment or to Filson Credit. An $8 return fee will be deducted from refunds to the original payment method.

Once we receive your return, your refund will be issued within 7 to 12 business days. Your bank or credit card institution may take up to 2 weeks to acknowledge the credit after we process the refund.