Customer Care
Frequently Asked Questions
Shipping
Once your order ships, you will receive a shipping confirmation email with tracking details. If you do not receive this email, please contact our Customer Service team at 1-800-624-0201.
We offer free economy shipping on U.S. orders over $99. No discount code is required. Free shipping does not apply to international orders.
Orders typically ship within 3–5 business days. Economy shipping takes approximately 4–8 business days after shipment. Expedited options are available at checkout.
Yes, we ship to select international destinations. Duties and taxes are not included at checkout and are collected by the carrier upon delivery.
Returns & Exchanges
All items, unless marked Final Sale, may be returned within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags and packaging intact. Final Sale, hemmed or altered items, and gift cards are not eligible for return.
We offer several return options:
- Filson Credit: Free
- Refund to original payment method: An $8 return fee will be deducted
- In-store returns: Free at any Filson retail location
- In-store exchanges: Free at any Filson retail location (online exchanges aren't available yet)
Visit returns.filson.com and follow the prompts to start your return. To exchange an item, visit any Filson retail store.
Yes. Returns and exchanges are free at all Filson retail locations. Find your nearest store here.
If your item is defective, damaged, or incorrect, please start a return at returns.filson.com. We will resolve the issue at no cost to you.
Once we receive your return, refunds are processed within 14 business days. Your financial institution may take additional time to post the refund.
Product Care
Apply Filson oil finish wax evenly across the fabric. Use heat (such as a hairdryer) to help the wax absorb. Allow the item to dry overnight before use.
Most garments can be machine washed unless otherwise noted. Waxed canvas, wool, and rugged twill should not be machine washed. Always follow the care label on your product.
Yes. Materials like Tin Cloth, Rugged Twill, and leather are designed to develop a natural patina over time, reflecting how the product is used.
Spot clean when possible. For deeper cleaning, dry clean only to maintain shape and integrity.
Yes. See Filson Repairs for what we fix, then start a repair request online.
Warranty
We guarantee our products against defects in materials and manufacturing for the lifetime of the product. This does not cover normal wear and tear, misuse, or accidental damage.
Start a repair request online at repairs.filson.com. Every online request includes an $8.00 service and assessment fee (plus tax). Repairs covered by our guarantee are free of charge for the work; if the damage isn't covered, we'll send a quote for your approval before any work is done. In California or outside the U.S.? See California and International Repairs.
Fading, fabric wear, and general aging from use are considered normal wear and tear and are not covered under warranty.
Please allow 6–8 weeks, depending on repair volume.
If a defect cannot be repaired, we may offer a replacement or alternative solution at our discretion.
Sizing & Fit
Filson garments are designed with a classic, functional fit. Many styles run slightly large to allow for layering. Refer to product pages for specific guidance.
Size charts are available on each product page under the "Sizing & Fit" section.
If you prefer a closer fit or are between sizes, we recommend sizing down. For outerwear, consider your layering needs.
Some cotton items may shrink slightly. Follow care instructions and avoid high heat when drying.
Yes. Visit a Filson retail location to try on products. Find a store here.
Contact us
CALL US
1-800-624-0201
Weekdays: 7AM–3PM (PT)
1-800-624-0201
Weekdays: 7AM–3PM (PT)
CHAT WITH US
Available during business hours
Available during business hours
EMAIL US
customerservice@filson.com
customerservice@filson.com
Unfailing Goods Since 1897
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Cart
[]