RETURNS


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    RETURN POLICY

    We accept returns on full price items for 30 days with proof of purchase.

    Items must be in original condition (unworn, unwashed, and with tags attached) or they may be refused.

    Final Sale items, hemmed items, or altered items, may not be returned.

    Items purchased as holiday gifts between 11/1/2021 - 12/25/2021 can be returned until 1/15/2022 or 30 days from the date of purchase, whichever is later.

     

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    START A RETURN

    To start a return, simply use the return label & slip that came in your package to return the item to Filson (contiguous US only). If you need a new label or return slip, please contact our customer service team by phone at 1-800-624-0201 or by email at customerservice@filson.com

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    REFUNDS

    Refunds will be issued to the original method of payment, or to Filson Credit. We cannot process a return if no purchasing information is available.

    Once we receive your return, your refund will be issued within 7 to 12 business days. Your bank or credit card institution may take up to 2 weeks to acknowledge the credit after we process the refund.

    Purchases made with Filson Credit must be refunded to Filson Credit. We cannot refund a purchase made with a Filson Credit to another method of payment. Gift cards are non-transferable, non-refundable and are not redeemable for cash. We cannot replace lost or stolen gift cards.

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    GIFT RETURNS 

    Gift returns will be refunded either as Filson Credit, or as a refund to the original purchaser’s payment method. We cannot process a return if no purchasing information is available.

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    EXCHANGES

    For purchases made on Filson.com, use our easy return & reorder process. Simply return your original product using the return label in box and place a new order. If you would like assistance, please contact us. Our Customer Service team would be glad to provide you a return label and assist you in placing a new order. Filson offers exchanges exclusively in our retail locations.

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    RETURN SHIPMENTS 

    Filson provides prepaid return labels exclusively for the contiguous United States. Filson cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc.

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    INTERNATIONAL RETURNS 

    If you are returning an item from outside the United States, please fill out the Return Slip included with your shipment, and return the item to our warehouse. If you are missing your return slip, please contact our Customer Service department. We are unable to provide prepaid return shipping labels to our international customers.

    Filson cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc. As such, we highly recommend insuring your return package for the full value of the item.

    Import taxes & duties may be applied at the discretion of your local government. If you have any questions about these charges, please contact your local government.

    If you placed an order from our United Kingdom or European site, please reach out to our European division to facilitate your return: customercare@filson.com.

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