Shipping & Refunds

Filson Holiday Shipping ’17

Filson’s Guarantee is not just standing behind the quality of our products – we also ensure that you receive your gifts in time for the holidays. Filson is offering free express shipping* on orders of £80 or more, placed from Friday, December 15th until Wednesday, December 20th, 2017 at 11:00 GMT**.

*Free express shipping only applies to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

** Filson is not responsible for delays caused by winter weather conditions and third-party shipper errors.

Filson’s Return & Exchange Policy

If you purchase an item from Filson and are unhappy with it for any reason within the first 90 days, you may return or exchange your item with a receipt or proof of purchase for a refund. Items must be returned in saleable condition and must be eligible under our returns policy. If an item is hemmed, embossed, or monogrammed it is classified as personalized and is not eligible for return. For more information regarding our return policy, please click here.

Filson’s Price Match Policy

If Filson reduces the price of any item within seven days of the date of your purchase, we will honour the lowest price. Proof of purchase is required. Please contact Filson Customer Care to request a price adjustment. You can email us at customercare@filson.com or call us via one of our contact numbers which can be found here. More information regarding Filson’s Price Match Policy can be also be found here.

Filson Holiday Bonus

Your Holiday Bonus gift code may be redeemed at any Filson full-priced retail store or at www.filson.com from December 2, 2017 to December 20, 2017 at 11:59 p.m. Pacific Time. For more information around the details of Filson’s Holiday Bonus Offer, please click here.