We stand behind our products 100 percent.
If you purchase an item from Filson and are unhappy with it for any reason within the first 30 days, you may return your item with a receipt or proof of purchase for a refund or exchange. Items must be returned in salable condition. Non-salable items cannot be returned.
To Return or Exchange a Filson Item:
- Download the Return Form & include the completed Return Form in your shipment. & include the completed Return Form in your shipment.
- Ensure the returned item(s) are adequately protected for shipment.
- Ship your item(s) using the pre-paid Return Label included in your parcel.*
- In the case of an exchange, your billing account will be credited a full refund once the return has been processed and you may place a new order at any time.
*Please note that the pre-paid Return Label in your parcel cannot be used for returns from the following countries: Greece, Hungary, Ireland, Italy, and Spain. For returns from these countries, please contact firstname.lastname@example.org.
If you wish to return or exchange an item purchased at a Filson dealer, contact the dealer about their return/exchange policy. We cannot refund a Filson item purchased from a third-party dealer or vendor.
This policy applies only to Filson purchases made online at Filson.com and shipped to an address within Europe and/or returned from an address within Europe.
- What is the return policy for sale items?
- Returns are accepted on discount items if received within 30 days of purchase. Proof of purchase is required for a refund. To make a return, please ship your item back to Filson using the instructions above. For return of sale items, your order may be subject to a £15 charge if the product is not returned in saleable condition, which will be deducted from the total amount to be refunded. Contact Customer Service Department to request a Return Authorization (RA) number before shipping your item.
- What if I purchase an item that later reduces price?
- If Filson reduces the price of any item within seven days of the original purchase, we will honor the lowest price. Proof of purchase is required. Please contact Customer Service Department so that a price adjustment may be issued.
- What is the cost of return shipping?
- Free returns are included on all full-price orders over £80. If the product is not returned in saleable condition, your order may be subject to a £15 charge deducted from the total amount to be refunded. When shipping, please insure your package for its full value. Filson is not responsible for lost, stolen or misplaced packages/items. We cannot refund shipping charges.
- How can I contact Filson Customer Service?
- Customer Service Department
- Product warranty issues and coverage details can be found under our guarantee.