Special Services

Resoling Footwear

All boot and shoe styles produced by Filson can be resoled.
Our services provide:

  • New soles
  • New laces
  • New cork insoles
  • Fully oiled leather upper

Typical turn around time is 4-6 weeks from the day we receive your footwear, but may be longer during periods of high volume. To send you boots in for service please contact Filson Customer Service so that we may supply you with a case number as well as a prepaid UPS return shipping label. We will then evaluate your boots to determine if they can be repaired. If they can be repaired, a member of our team will reach out to you for payment information based on one of the following repair packages.

Basic Resole — $100.00 + shipping

  • Replace outsole
  • Replace midsole, if needed
  • New cork insoles
  • Replace laces
  • Fully oiled leather upper

Resole Repair Package — $125.00 + shipping

  • Replace outsole
  • Replace midsole, if needed
  • New cork insoles
  • New laces
  • Fully oiled leather upper
  • Stitching repair
  • Realigning heels

Prices listed as per pair plus the return shipping cost. Applicable sales tax for California, Colorado, Washington DC, Michigan, Minnesota, New York, Texas, and Washington residents only.

Applicable Products

  • All boot and shoe styles produced by Filson can be resoled.
  • PH Boot, manufactured by Russell Moccasins, can be resoled.
  • Filson Sebago boots can be resoled.

If the upper has been completely detached from the sole, the boot is no longer repairable.

We use only the type of soles that are appropriate for the style of boots or shoes that are returned. We will not re-sole using different soles from another style or brand. (Each Filson style is designed with a specific sole in mind. We feel that mixing and matching different soles and uppers is similar to swapping the pockets on one coat with pockets from another coat. The end result is not the product we designed.

Rewaxing Garments

We offer a reproofing program for Oil Finish garments. We use the finest odorless wax for reproofing and pay special attention to the hard wear areas, cuffs, shoulders, elbows, etc. Our reproofing service will rejuvenate the water and wind resistance of your favorite waxed garment. Unlike other reproofing companies, we reproof your pieces by hand and not with a spray on material. Your satisfaction is guaranteed.

What We Can Do
Most styles of Filson waxed garments can reproofed including Blaze Orange waxed garments. (Hoods are free as long as they are sent with the garment).
What We Cannot Do
Footwear, Twill and Tin cloth Luggage, Shooting Shirts, Sweaters, Brush pants, Hats, Leather accessories, and briar / burr chaps. In addition we cannot reproof any non-Filson garments.

Please call customer service if you have rewaxing service questions.
customercare@filson.com
Weekdays 6am to 6pm Pacific Time
Saturday 7am to 3pm Pacific Time

Garment Reproofing Prices

  • Short Jackets — $65.00 + shipping
  • Long Jackets — $100.00 + shipping
  • Vests — $65.00 + shipping
  • Pants / Chaps — $60.00 + shipping
  • Bibs — $80.00 + shipping

Prices listed are per garment
**Dry Garments incur an additional $20.00 charge
**Extra Dry Garments (Dry finish items, items that have been machine washed and/or dry cleaned) incur an additional $50.00 charge

Enzyme Bath (Odor Removal) Prices

  • $60.00 + shipping

The Odor Removal service is an all natural enzyme bath. We recommend reproofing garments that have gone through the odor removal service to restore the water repellency.

Prices listed are per garment
Standard reproofing service fees apply.

For more shipping information, please go to Shipping Methods & Costs.
Typical turn around time is 4-6 weeks from the day we receive your garment, but may be longer during periods of high volume. To send you garment in for a rewaxing or enzyme bath service please contact Filson Customer Service so that we may supply you with a case number as well as a prepaid UPS return shipping label. Once we have evaluated your garment, a member of our team will be in contact with you regarding payment information.
Things to Know About Reproofing:

  • Best to reproof yearly, depending on usage.
  • Reproofing protects the garment from the elements.
  • Reproofing prolongs the life of the product.
  • Do not machine wash or dry clean a waxed cotton garment.
  • Garments should be cleaned of mud and debris prior to being sent for reproofing.
  • Reproofing will darken the color of the garment.
  • Garments will be temporarily stiff and will soften with wear.
  • Customers seeking to reproof small areas or items such as hats still have the option to purchase our wax.
  • We will not reproof other brands - only Filson

Debossing

Personalized leather debossing is now available on select bags, leather accessories, belts, and dog accessories. Items purchased online or in-stores can now be debossed to create a personalized gift.

Please allow an additional three business days for items to be debossed and shipped. Debossing placement is limited to one pre-determined location. You may enter up to three initials, in uppercase block letters only.

Delivery Time

Debossed orders are eligible for economy shipping method and are excluded from expedited 2-day and overnight delivery as these services require up to three business days of additional handling time prior to shipment. Debossed items do not ship separately from other items ordered; all items in an order are subject to additional processing time. Please note: Immediate debossing is available in Filson retail stores.

Return Policy

Debossed items cannot be returned or exchanged. All sales are final. Debossing is done by hand using traditional machines, making each item unique. We thoroughly inspect each item for quality assurance prior to delivery.

How To Order

Check the box that indicates you'd like to add leather debossing. Once you click "Add to Cart" you will be prompted to enter your characters for personalization. Please note: you must complete this process individually for each item you would like to deboss.

Additional Special Services

Please be aware that products that have been debossed, hemmed or altered using one of our special services may not be returned or exchanged.

Custom Hemming — Free On All Pants And Bibs
To determine your inseam length, measure a good-fitting pair of pants from the crotch seam to the leg bottom (for washable pants add 1/2" - 1" to your normal inseam). If no inseam length is specified, pants will come unfinished.
Allow two added business days for finishing. We only hem unfinished pants.

Walking in Heavy Cover?

Add Rugged Twill or Leather Binding at bottom of pant legs for $10.00. We highly recommend binding on oil finish pants. (Leather Binding should not be machine washed)
Allow two added business days for finishing

Leather Binding on Pants — $10.00

Twill Binding on Pants — $10.00

Chin Strap — $6.00

Please allow an additional 2 days for installation.

Repairs
For more information about our repair services, please go to Repairs.

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