Recently, Wayne Crawford, of Georgia, made a visit to our Flagship store before his vacation. Wayne needed to fix his travel bag and had some wonderful words to share about our support crew. Thank you, Wayne, for being a long standing customer of ours for 20 years. We're honored to have you as a part of the family! While flying into Seattle on 10 June 2011, for an Alaskan Cruise, one of my four Filson travel bags handle was broken in the Atlanta Airport. All things in the south go through Atlanta, even broken bags. The next morning, a Saturday, I took a Taxi to Filson Seattle Headquarters from my hotel with my bag and asked if there was an opportunity to have my pull up handle replaced.  To my great good fortune some of the support team were working Saturday morning and in 30 minutes I had a new handle at no cost.  As always Filson stands by their product and I am delighted that I have been buying their travel bags for 20 years and will continue to do so.  Well done and thanks to the dedicated team who made my day and to your continued exceptional customer service.