We stand behind our products 100 percent.
If you purchase an item from Filson and are unhappy with it for any reason within the first 30 days, you may return your item with a receipt or proof of purchase for a refund or exchange. Items must be returned in salable condition. Non-salable items cannot be returned.
To Return or Exchange a Filson Item:
- Download the Return Form & follow the instructions on it.
- Please contact firstname.lastname@example.org to request a pre-paid return label* and return authorization number.
- Include a copy of the receipt along with the item and completed return form.
- Ensure the returned item(s) are adequately protected for shipment.
*Please note that the pre-paid Return Label in your parcel cannot be used for returns from the following countries: Greece, Hungary, Iceland, Ireland, Italy, Norway, Spain, Switzerland. For returns from these countries, please contact email@example.com.
We do not provide free returns from Iceland, Norway and Switzerland. Return shipments must be at the customer’s own expense and instructions must be requested from firstname.lastname@example.org.
If you wish to return or exchange an item purchased at a Filson dealer, contact the dealer about their return/exchange policy. We cannot refund a Filson item purchased from a third-party dealer or vendor.
This policy applies only to Filson purchases made online at Filson.com and shipped to an address within Europe* and/or returned from an address within Europe*.
* Europe includes the following countries/territories: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
- What is the return policy for sale items?
- Returns are accepted on discounted/sale items within 30 days of purchase. Proof of purchase is required for a refund. To make a return, please ship your item back to Filson using the instructions above. The conditions detailed above apply to all returns.
- What if I purchase an item that later reduces price?
- We do not offer price adjustments for items that may be reduced/discounted during our sale periods.
- What is the cost of return shipping?
- Free returns are included on all full-price orders over €200. You must use the return label provided with your original purchase or contact email@example.com to request one. Filson is not responsible for lost, stolen or misplaced packages/items.
- How can I contact Filson Customer Service?
- You can contact us by email at firstname.lastname@example.org.
- Product warranty issues and coverage details can be found under our guarantee.