Shipping

Filson Shipping is now Free on orders over €100.

• All orders over €100 shipping to an address within the European Union qualify for free ground shipping. No promotion code needed.
• Free shipping for purchases made online at www.filson.com/eu and applies to the following countries only: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
• Priority Mail, Expedited Services, and International Order Shipping rates have not changed. **Please note, Bulgaria, Cyprus, Greece, Liechtenstein, Malta, Norway, and Switzerland do not offer expedited shipping methods.
• Please allow three additional days of handling, prior to shipping.

Shipping Charges

Shipping charges where applicable are determined by your merchandise total, the speed of delivery, and the destination. Refer to the charts below to determine your shipping charge.

Delivery Time

Delivery time depends on the speed of delivery you select when you place an order. Refer to the charts below to determine the shipping method and delivery window that best suit your needs.
Business days are Monday through Friday, excluding bank holidays in The Netherlands.

EUROPE

*These charges apply for the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland

Filson accepts orders from the following countries for purchase made online at www.filson.com/eu.

When placing an order from outside of Europe, do I have to pay import taxes or duties?

Currently only Norway and Switzerland are the countries outside of the European Union to which we allow shipping. Any order shipped to a destination outside of the European Union may be subject to import taxes and/or duties. Import taxes and duties for regions outside of the European Union are collected by the international carrier upon delivery and are the responsibility of the customer/recipient to pay. As the recipient, you are the importer and must comply with all applicable laws and regulations. Exact import taxes and duties vary, depending on the destination country.

• Orders are shipped on business days only. Business days are Monday-Friday, excluding bank holidays in The Netherlands.
• The total shipping costs for your order is a reflection of the total value of your order.
• Orders paid via credit card will be charged at the time the order is placed.
• All orders require signature upon delivery.

Please note that our lifetime guarantee does not cover damage caused by mishandling via airline or third party shipping companies. Filson cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc.

When can I track my order?

At our warehouse, tracking numbers are assigned to packages almost immediately however, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on www.filson.com/eu may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s). You can always email us at customercare@filson.com if you would like to track the status of your order.

How can I find my order's status?

Check your e-mail. You will receive e-mails keeping you up-to-date about the status of your order. Contact us by email at customercare@filson.com if you would like to track the status of your order.
Contact us. If you still have questions about your order, please contact us via e-mail (customercare@filson.com).

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.