Shipping

• All orders over €100 qualify for free ground shipping. No promotion code needed.
• Only applies to U.S. addresses using the Economy Ship Method.
• The United States includes the following: The Contiguous United States, Hawaii and Alaska, as well as APO, FPO, Guam, Puerto Rico, American Samoa, Federated States of Micronesia, Marshall Islands and the Virgin Islands.
• Expedited Services and International Order Shipping rates have not changed.
• Please allow three additional days for handling, prior to shipping.
• Additional handling time may be required if hemming, embossing, monogramming or gift wrap is selected.

Shipping Charges

Shipping charges are determined by your merchandise total, the speed of delivery, and the destination. Refer to the charts below to determine your shipping charge.

Delivery Time

Delivery time depends on the speed of delivery you select when you place an order. Refer to the charts below to determine the shipping method and delivery window that best suit your needs.
Business days are Monday through Friday, excluding federal holidays within the U.S.

If you place your order after 9:00 AM PT, add one business day to your delivery time.

For example, an order placed on Monday before 9:00 AM PT for Overnight delivery will arrive within 1-2 business days - either Tuesday or Wednesday. The same order placed after 9:00 AM PT will arrive within 2-3 business days - either Wednesday or Thursday.

If you request "Special Services" (adding hems or binding to pant legs or adding a chin strap to a hat) add 1-2 business days to your delivery time.

For example, an order placed on Monday before 9:00 AM PT for Overnight delivery would normally arrive within 1-2 business days - either Tuesday or Wednesday.

Lower 48 states, Alaska, Hawaii & U.S. Territories

Canada

Orders to a P.O. Box must ship Canada Post Parcel Service

By ordering goods from this website, I hereby authorize a licensed Canadian customs broker chosen by the operator of the website to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to the operator of the website and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from the operator of the website. In this connection, I also authorize the customs broker to endorse any refund check issued by CBSA in my name, so that the operator of the website can be reimbursed. Duty and taxes will vary depending on final delivery location and merchandise value - a typical order averaging $250.00 in merchandise value can have approximately $90.00 in duty, taxes, brokerage, and dispersal fees.

International (other than Canada)

For all orders not placed on European or United Kingdom sites shipping charges are noted below. Shipping charges for orders placed on our International websites can be found in either on the European or United Kingdom sites.

Filson does not accept orders from the following countries

When placing an order from outside of the US, do I have to pay import taxes or duties?

Any order shipped to a destination outside of the United States may be subject to import taxes or duties. As the recipient, you are the importer and must comply with all applicable laws and regulations.
Exact import taxes and duties vary, depending on the destination country.
Filson charges only the merchandise and shipping charges to your credit card. Import taxes and duties are collected by the international carrier upon delivery.

• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
• The total shipping costs for your order is a reflection of the total value of your order.
• Orders paid via credit card will be charged at the time the order is placed.
• Excludes Filson Outlet. Please see one of the outlets for more information on specific shipping and handling.
• Please call a Customer Service Representative at +31(0) 20 794 4570 if you have any questions.

Please note that our lifetime guarantee does not cover damage caused by mishandling via airline or third party shipping companies. Filson cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc.

When can I track my order?

In order to ensure the health and safety of our employees, our Distribution Center is currently operating on a limited staff. During this time we expect orders to ship approximately 1-2 weeks after they are placed. Orders will be fulfilled on a first-in, first-out basis.

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on www.filson.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

How can I find my order's status?

Check your e-mail. You will receive e-mails keeping you up-to-date about the status of your order.
Contact us. If you still have questions about your order, please contact us via e-mail (customercare@filson.com) or call our Customer Service Department at +31(0) 20 794 4570.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.