We stand behind our products 100 percent.
If you purchase an item from Filson and are unhappy with it for any reason within the first 90 days, you may return your item with a receipt or proof of purchase for a refund or exchange. Items must be returned in salable condition. Non-salable items cannot be returned. If you do not have proof of purchase, at Filson’s discretion you may be offered an exchange or a Filson Gift Card at the current or last-known price.
To return an item purchased from Filson.com for a refund, simply use the included return form and prepaid UPS shipping label located inside your package.
If you did not receive these items, please log in to your account or enter the Customer PO number and ZIP code (found at the top of your packing slip) below to begin the return process. Returns can also be made at Filson stores, excluding outlets. For all International returns, please live chat with Filson customer service contact Filson customer service .
To make an exchange, visit a local Filson store, complete the Exchange Form located at the bottom of this page, or live chat with Filson customer service contact Filson customer service . For items purchased at Filson Stores, excluding outlets, live chat with customer service contact customer service or the store where purchased.
To Return or Exchange a Filson Item:
- Visit your local Filson store for assistance
- Contact Customer Service by phone, email or the form below. Our Customer Service department will contact you within three business days.
Please be aware that products that have been debossed, hemmed or altered may not be returned or exchanged. If you wish to exchange your item for another item, please contact our Customer Service Department. If you wish to return or exchange an item purchased at a Filson dealer, contact the dealer about their return/exchange policy. We cannot refund a Filson item purchased from a third-party dealer or vendor.
Gift-card sales are non-transferable, non-refundable and are not redeemable for cash. In addition, we cannot replace lost or stolen Gift Cards.
Filson Restoration Bags and Old Wolf Branded Items are not eligible for returns or exchanges.
- What is the return policy for sale items?
- Returns are accepted on discount items if received within 30 days of purchase. Proof of purchase is required for a refund. To make a return, bring your item to any Filson store or contact our Customer Service Department to request a Return Authorization (RA) number before shipping your item.
- What if I purchase an item that later reduces price?
- If Filson reduces the price of any item within seven days of the original purchase, we will honor the lowest price. Proof of purchase is required. Please contact Customer Service so that a price adjustment may be issued.
- What is the cost of return shipping?
- Shipping is free on returns shipped from within the contiguous United States. Please contact Customer Service if shipping from Hawaii, Alaska, or the U.S. Territories to set up a Return Authorization (RA). We will ship exchanges to customers with addresses within the United States at our expense. Customers outside the U.S. are responsible for all shipping charges, duties, tariffs and taxes for both returns and exchanges. When shipping, please insure your package for its full value. Filson is not responsible for lost, stolen or misplaced packages/items. We cannot refund shipping charges.
- Product warranty issues and coverage details can be found under our guarantee.