We stand behind our products 100 percent.
If you purchase an item from Filson and are unhappy with it for any reason within the first 90 days, you may return your item with a receipt or proof of purchase for a refund or exchange. Items must be returned in salable condition. Non-salable items cannot be returned. If you do not have proof of purchase, at Filson’s discretion you may be offered an exchange or a Filson Gift Card at the current or last-known price.
To return an item purchased from Filson.com for a refund, simply use the included return form and prepaid UPS shipping label located inside your package.
If you did not receive these items, please log in to your account or enter the Customer PO number and ZIP code (found at the top of your packing slip) below to begin the return process. Returns can also be made at Filson stores, excluding outlets. For all International returns, please live chat with Filson customer service contact Filson customer service .
To make an exchange, visit a local Filson store, or live chat with Filson customer service contact Filson customer service . For items purchased at Filson Stores, excluding outlets, live chat with customer service contact customer service or the store where purchased.
To Return or Exchange a Filson Item:
- Visit your local Filson store for assistance
- Contact Customer Service by phone, email or the form below. Our Customer Service department will contact you within three business days.
Please be aware that products that have been debossed, hemmed or altered may not be returned or exchanged. If you wish to exchange your item for another item, please contact our Customer Service Department. If you wish to return or exchange an item purchased at a Filson dealer, contact the dealer about their return/exchange policy. We cannot refund a Filson item purchased from a third-party dealer or vendor.
Gift-card sales are non-transferable, non-refundable and are not redeemable for cash. In addition, we cannot replace lost or stolen Gift Cards.
Final Sale items, Filson Restoration Bags and Old Wolf Branded Items are not eligible for returns or exchanges.