Customer Care


Original Filson Store Front ImageOriginal Filson Store Front Image

Call Us 1-800-624-0201

Weekdays: 7AM to 3PM (PT)

Weekdays: 7AM to 3PM (PT)*

*Seasonal hours may vary based on staffing availability

Popular Questions


TRACK ORDER 

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    When can I track my order?

    We communicate order status via regular email updates. Please add filson@emails.filson.com to your contacts to ensure each message lands in your inbox.

    If you haven’t received a confirmation message from us within an hour of placing your order, please Contact Us and we’ll be happy to help.

    Please note, after we send shipping confirmation, your tracking number may not have any information attached for up to 48 hours after leaving our warehouse.

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    When will my order ship?

    Orders will be fulfilled on a first in, first out basis. We ship orders Monday through Friday. Many orders leave our warehouse same-day. For more details on shipping timelines, please see our Shipping Page. If you need an item urgently, we recommend contacting Customer Service.

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    Where is my tracking number?

    After your order ships, we will send you an email with your tracking number. Please note, after we send shipping confirmation, your tracking number may not have any information attached for up to 48 hours after leaving our warehouse.

RETURNS

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    What is Filson's return policy?

    We accept returns on full price items for 30 days with proof of purchase.

    Items must be in original condition (unworn, unwashed, and with tags attached) or they may be refused.

    Final Sale items, hemmed items, or altered items, may not be returned.

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    How do I request a return?

    Use the return label and slip provided in your original packaging. Simply fill out the slip and drop your return in the mail. If you have any questions, please contact Customer Service.


    Filson only provides prepaid return labels for the contiguous United States.

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    Do I need to pay for return shipping?

    Shipping is free on returns shipped from within the contiguous United States. Customers outside the contiguous U.S. are responsible for all shipping charges, duties, tariffs and taxes for both returns and exchanges. When shipping, we recommend insuring your package for its full value. Filson is not responsible for lost, stolen or misplaced packages/items. We cannot refund shipping charges.

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    I bought an item from a Filson dealer. Can I return it to Filson.com

    Filson only accepts returns on purchases made through Filson.com and Filson retail locations. Purchases made from an authorized Filson dealer should be arranged directly with that dealer.

REPAIRS 

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    How do I request a repair?

    Fill out our Repair Request form. We’ll reply via email to determine next steps on your warranty claim. Please make sure your item is clean (no fur, blood, feathers, mud, debris, or soot) before submission. Filson is not responsible for any personal items included with products.

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    How long will my repair take?

    Please plan 4-6 weeks from item shipment to completion.

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    What products are repairable?

    Filson does not repair items purchased from non-authorized Filson dealers, or second quality items.

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    Do I need to clean my item before repair?

    Yes! We reserve the right to send back dirty or soiled items for cleaning before repair. Fur, blood, feathers, mud, debris, and soot can all damage our equipment and may present health concerns to our employees.

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    What if I have someone besides Filson work on my product?

    We are unable to guarantee any alterations or repairs done by any non-Filson party.

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