Shipping and Returns Policy
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.
Customers must pay return shipping charges. We will ship exchanges to you at our expense within the U.S. Customers outside of the U.S. are responsible for all shipping charges, duty, and taxes, including returns and exchanges. Please insure your package for its value.
If you have any questions about the return process or want more detailed information, please call us directly at 1-800-624-0201 or visit the Customer Support section located under INSIDE FILSON.