Returns
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Returning an Item
If you wish to return an item purchased from www.filson.com or from our mail order catalog, please refer to the instructions on your packing slip. If you do not have the packing slip, please contact our Customer Service Department at 1-866-860-8906 for instructions.
If you wish to exchange your item for another item, please contact our Customer Service Department at 1-866-860-8906 so that we may place a new order for you.
If you wish to return an item purchased from a Filson dealer, or if you wish to exchange an item that you received as a gift, please contact our Customer Service Department at 1-866-860-8906 for instructions. We cannot refund the purchase price of any item purchased from a Filson dealer.
Customers must pay return shipping charges. We will ship exchanges to you at our expense within the U.S. Customers outside of the U.S. are responsible for all shipping charges, duty, and taxes, including returns and exchanges.
Please insure your package for its value.
If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a returns address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire. Please address your package as follows:
Filson Company
Attention Returns Department
3851 1st Ave S
Seattle, WA 98134
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Representative as soon as possible at 1-866-860-8906. Please supply the Representative with your order number and item number from your original confirmation e-mail that we sent you. We'll make every effort to replace the item promptly.
If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a returns address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire. Please address your package as follows:
Filson Company
Attention Returns Department
3851 1st Ave S
Seattle, WA 98134
Credit
If you need to return an item, you can expect a refund or credit in the same form of payment originally used to make your purchase. Please note that a credit issued to your credit card may take up to two weeks to be acknowledged by your issuing bank or credit card institution.
If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a returns address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire. Please address your package as follows:
Filson Company
Attention Returns Department
3851 1st Ave S
Seattle, WA 98134
If you used an Online Gift Card to make your purchase, the refund amount will be applied to your Online Gift Card so that you may use it to make a future purchase.
Wrong Item, Color or Size
We apologize if an item you receive is different from what you originally ordered. We would like you to contact us before returning your item, so that we ship the correct item promptly.
Before you call, please have your order number available.
In addition, please be prepared with a detailed description of the difference between the item you ordered and the item you received before contacting us.
Contact our Customer Service Department at 1-866-860-8906
If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a returns address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire. Please address your package as follows:
Filson Company
Attention Returns Department
3851 1st Ave S
Seattle, WA 98134
Our Guarantee
"We guarantee every item purchased from us. No more, no less. Your satisfaction is the sole purpose of our transaction."
-Clinton C. Filson, 1897
For 100 years, the Filson guarantee has remained unchanged. Our trademark still is "Might as Well Have the Best". Practically indestructible, all Filson garments have a guarantee, witnessed by the fact that they have been passed down from fathers to sons to grandsons. When you buy Filson clothing, hats and luggage, you can be assured that you have purchased the highest quality product available, guaranteed to withstand the test of time.
