Helpful Links

Returns and Exchanges

  • Returning an Item

    Please visit your local Filson store for assistance with a return or exchange.

    We’d also be happy to help you with a return or exchange online or over the phone.

    If you wish to return an item purchased from Filson.com or from our catalog, please fill out the form below and click “Submit”. Our Customer Service department will contact you within 3 business days.

    If you wish to exchange your item for another item, please contact our Customer Service Department at 1-866-860-8906 so that we may place a new order for you.

    If you wish to return an item purchased from a Filson dealer, or if you wish to exchange an item that you received as a gift, please contact our Customer Service Department at 1-866-860-8906 for instructions. We cannot refund the purchase price of any item purchased from a Filson dealer.

    Customers must pay return shipping charges. We will ship exchanges to addresses within the United States at our expense. Customers outside of the U.S. are responsible for all shipping charges, duty and taxes, for both returns and exchanges. When shipping, please insure your package for its full value.

    If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a returns address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire. Please address your package as follows:

     

    Filson Company
    Attention Returns Department
    3851 1st Ave S
    Seattle, WA 98134

     

    Customer Service Return Form









    * Required Fields

  • Damaged or Defective Items

    If you receive a damaged or defective item, contact a Customer Service Representative as soon as possible at 1-866-860-8906. Please supply the Representative with your order number and item number from your original confirmation e-mail that we sent you. We'll make every effort to replace the item promptly.

    If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a returns address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire. Please address your package as follows:

     

    Filson Company
    Attention Returns Department
    3851 1st Ave S
    Seattle, WA 98134

  • Credit

    If you need to return an item, you can expect a refund or credit in the same form of payment originally used to make your purchase. Please note that a credit issued to your credit card may take up to two weeks to be acknowledged by your issuing bank or credit card institution.

    If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a returns address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire. Please address your package as follows:

     

    Filson Company
    Attention Returns Department
    3851 1st Ave S
    Seattle, WA 98134

     

    If you used an Online Gift Card to make your purchase, the refund amount will be applied to your Online Gift Card so that you may use it to make a future purchase.

  • Wrong Item, Color or Size

    We apologize if an item you receive is different from what you originally ordered. We would like you to contact us before returning your item, so that we ship the correct item promptly.

    Before you call, please have your order number available.

    In addition, please be prepared with a detailed description of the difference between the item you ordered and the item you received before contacting us.

    Contact our Customer Service Department at 1-866-860-8906

    If you are returning an item to us, please include your contact information in the package. Your contact information should include your full name, a returns address, daytime telephone number and/or email address. Please explain the reason for the return and the outcome you desire. Please address your package as follows:

     

    Filson Company
    Attention Returns Department
    3851 1st Ave S
    Seattle, WA 98134

     

  • Frequently Asked Questions

    What's all this business about my satisfaction?

    In 1897, C.C. Filson said, "Your satisfaction is the sole purpose of our transaction." We've held that standard ever since. It's gotten us into hot water on some days, but over a hundred years later we stand by those words. If you purchase an item from Filson and are unhappy with it for any reason within the first six months, you may return your item for a refund, no questions asked. Well, maybe a couple of questions. Your feedback is very important to us and is used to help us improve our products.


    How do I return an item to Filson for repair?

    Please visit our Warranty and Repairs page to learn more about Filson’s Lifetime Guarantee and to initiate a Repair Request.


    What if I receive a damaged, defective, or incorrect item?

    Please contact Customer Service as soon as possible at 1-800-624-0201. Have the order number and style number for the Customer Service Representative, and we will make every effort to replace your item promptly.


    How will I receive my refund?

    Refunds are issued in the original form of payment. Please note that a refund issued to your credit or debit card may take up to two weeks to be acknowledged by your financial institution. A Filson order number or proof of purchase is required for refund.
    If you are returning an item that was originally purchased through one of our authorized retailers, you may be issued a Filson Gift Card for the last known retail price (redeemable online at Filson.com or in person at one of our Filson stores).


    What if I don't have an order number or it was given to me as a gift?

    We will exchange an item without an order number or receipt if all of the product tags are included, the item is not a discontinued style and the product does not show any wear. The last known retail price may be used as a credit toward an exchange, or issued in the form of a Filson Gift Card.