Our Commitment to Privacy
Filson values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. As described in this policy, we share your information under certain circumstances with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
1. Send us an email using the Contact Us form
2. Call us at 1-866-860-8906
3. Write to us at Filson Customer Service
PO Box 34020
Seattle, WA 98124
If our information practices change in the future, we will post an updated policy on our website. We also may post a notice on our website or send an email describing the changes. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
- What kind of information does Filson collect?
- How does Filson use my information?
- Does Filson share my information with third parties?
- How do I access my information? How do I change or delete my information?
- How do I exercise my choices about receiving promotional communications?
- How does Filson protect children's privacy?
- What are cookies?
- How do I know my order information is secure?
- What about links to other websites and services?
What kind of information does Filson collect?
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website or our store, place an order online, by mail, or by phone, make an in-store purchase, save your information with us online, or participate in a contest, promotion or survey. We collect and store certain information automatically whenever you visit our website. For example, we collect your IP address, browser information and reference site domain. We maintain a record of your product interests and the purchases you make online, by mail, or by phone and in our store, and may also acquire information about you from our joint marketing partners and from unrelated third parties.
How does Filson use my information?
When you place an order or make a purchase from Filson, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.
When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences. If you participate in a promotion (online, by phone, by mail, or at our retail store), we may use your personal information to send you e-mails, postal mail, or telephone (including text messages) regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences. You always have the choice not to receive marketing information or calls.
We may share your personally-identifiable information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide anonymous. To choose not to have this information used by our third party advertising partner, click here.
In addition, we may use information about your product interests and purchases from us to help us improve our catalog and site design and your catalog, online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product and service offerings.
To serve you better, we may combine information you give us and information about your product interests and purchases with information from third parties, including demographic information and information that is publicly available. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
Does Filson share my information with third parties?
If you place orders with us through our website, by mail or telephone, or ask to be included on our mailing list, you should know we make our mailing list available to carefully screened companies whose products or services might interest you. If you prefer to have your name withheld, simply Contact Us and let us know.
We contract with service providers to operate our website, maintain and manage our customer information, to fulfill orders and to communicate with our customers. We and our service providers may share customer information with service providers whom we or they engage to perform services related to our website or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. These service providers are authorized to use customer information only in connection with the services they are engaged to perform. We do not authorize any of these service providers to make any other use of your information.
We and our service providers reserve the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Filson, its affiliates, service providers, and others.
How do I access my information? How do I change or delete my information?
You can review, change or delete certain personal information related to your use of our online site (e.g., name and contact information). To access your information online, simply click "My Account" on the top of any page, sign in when prompted to do so, and you'll be able to edit your personal information. You can also ask us to update your personal information, by calling us at 1-866-860-8906, writing us at Filson Customer Service PO Box 34020 Seattle, WA 98134, or you may Contact Us using email. Please be sure to include your e-mail address, full name and password. Please note that any requests to update your personal information may take up to ten days to process with respect to our e-mail list and 6-8 weeks to process with respect to our postal mail list.
How do I exercise my choices about receiving promotional communications?
We want to communicate with you only if you want to hear from us. If you do not want us to send you promotional communications, please let us know by calling us at 1-866-860-8906, writing us at Filson Customer Service PO Box 34020 Seattle, WA 98134, or you may Contact Us using email. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. You also will have an opportunity to tell us that you do not want to receive promotional emails from us by clicking on an "unsubscribe" hyperlink contained in the promotional emails we send you. It may take up to 10 days to process with respect to our e-mail list, and 6-8 weeks to process with respect to our postal mail list, during which period you may continue to receive communications from Filson.
Please also note that when you purchase from us, we will confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.
How does Filson protect children's privacy?
Filson is concerned about the safety of children when they use the Internet and will not request personally identifiable information from anyone whom we know to be under the age of 13.
We use the services of a third party to help us measure the effectiveness of our advertising and determine how customers use our website. For this activity, we use web beacons and cookies provided by this third party, which enable us to collect the following types of information: pages visited, products viewed and/or purchased, search term usage, and other common website metrics. This information helps us to learn things like what pages are most attractive to our customers, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our third party service provider collects this information on our behalf, we and the service provider who operates our website on our behalf control how the information may and may not be used.
How do I know my order information is secure?
Protecting your order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet.
Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at Filson. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing our server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing our secure server, the first characters of the site address will change from "http" to "https."
If your browser or firewall doesn't support SSL, you will not be able to connect to our server, which means you won't be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call us at 1-866-860-8906 and we would be happy to help you by telephone.
What about links to other websites and services?
This website may contain links to other websites. Neither Filson nor our service providers control the privacy policies or practices of these websites. You should review those policies before providing any personal information. Neither Filson nor our service providers are responsible for the content or practices of any linked websites, and we provide these links solely for the convenience and information of our visitors.
Effective September 1, 2005